Frequently Asked Questions (FAQ)

The campsite is located approximately 500 metres from the centre of Houlgate. You can easily walk to all essential amenities, including bakeries, grocery stores, restaurants, pharmacies, and local shops. This convenient location allows you to make the most of your stay without needing to use your car for everyday errands.

The nearest SNCF train station is located in Deauville.

The Houlgate market takes place every Thursday morning and is the town’s main weekly market. The covered market hall is open every morning for your daily shopping needs. In nearby Dives-sur-Mer, the market is held every Saturday morning.

Reservations can be made online through our website, by phone, or by email. A deposit of 30% of the total stay amount is required at the time of booking.

No, we are not approved by VACAF.

We accept both paper Chèques-Vacances and Chèques-Vacances Connect.
Paper Chèques-Vacances must be sent to us by post, preferably using a tracked or registered mail service. For Chèques-Vacances Connect, payment can be made directly over the phone with a member of our team.

You can pay for your stay by cheque, bank transfer, online credit/debit card payment, or Chèques-Vacances.

Yes, you can pay for your stay in instalments. A 30% deposit is required at the time of booking, and the remaining balance can be paid in several payments according to your preferences. However, the full amount must be paid no later than one month before your arrival.

The remaining balance of your stay must be paid in full no later than one month before your arrival.

You can modify your reservation by calling us on +33 2 31 28 73 07 so that we can review the available options together.

Yes, water and electricity are included in the pitch price. Electrical hook-up points are shared between two to three pitches. Water points, as well as facilities for disposing of grey water and emptying chemical toilets, are available near the sanitary facilities.

No, toilet waste and wastewater can only be emptied at the sanitary facilities. Disposal is not permitted on the pitches.

The maximum length accepted for caravans is 7 metres, and the maximum length accepted for motorhomes is 8 metres.

We can provide travel cots and high chairs for babies free of charge. Simply ask for them at reception upon your arrival.

Bed linen and towels are not included in our rental accommodations. However, they can be rented from reception: €12 per bed for bed linen and €8 per person for a towel set.

All of our accommodation units are equipped with a television.

Our accommodation units are not equipped with air conditioning. However, our seaside location provides natural ventilation and a pleasant sea breeze.

Each accommodation unit includes one parking space for a single vehicle. Unfortunately, it is not possible to park a second vehicle at the accommodation.

The minimum stay for rental accommodation is 2 nights during the low season (April, May, late September, and October) and 7 nights during the high season (June, July, August, and early September).

Smoking is strictly prohibited inside all rental accommodations.

Yes, we have a cottage specially adapted for guests with reduced mobility (PRM), as well as several mobile homes equipped with an access ramp.

Yes, all of our accommodation units are equipped with heating.

Bed sizes may vary depending on the accommodation. Most double beds measure 140 x 190 cm, while some units feature 160 x 200 cm beds (the Horizon Lodge, Victoria Chalet, and one Margarita Caravan). All single beds measure 80 x 190 cm.

Yes, and it is one of our greatest assets! From the campsite, you can enjoy direct access to the beach, just a few steps away.

Yes, absolutely! Every pitch and every accommodation unit at our campsite enjoys an uninterrupted sea view, without exception. From sunrise to sunset, you can relax and enjoy the soothing sound of the waves.

Late arrivals are not possible. Reception closes at 7:00 p.m., so it is essential to arrive before this time.

Pets are welcome in most of our rental accommodations for an additional charge of €4 per day, with the exception of our caravans and the Horizon Lodge.
Category 1 and Category 2 dogs, as well as dogs considered potentially dangerous, are not permitted on the campsite.

Yes, a €500 security deposit for the accommodation and equipment, as well as a €70 cleaning deposit, will be required upon arrival.

Yes, if you are staying in rental accommodation, you must arrange a departure inspection appointment at least two days before your departure date.

Yes, the campsite has a washing machine and a tumble dryer available for guests. Tokens can be purchased at reception.

Charcoal barbecues are permitted on the campsite, and barbecues can be rented from reception. However, electric barbecues are not allowed.

Yes, Wi-Fi is available throughout the campsite.

Check-out from your accommodation must be completed before 10:00 a.m.

You may drive into the campsite until 10:30 p.m.. After this time, the campsite barrier is closed, vehicle access is no longer permitted, and quiet hours must be respected throughout the campsite.

For rental accommodation, check-in is available from 3:00 p.m. to 6:30 p.m., and check-out must be completed before 10:00 a.m.

Yes, we offer an end-of-stay cleaning service for €70.

Late arrivals are not available. Guests must arrive during the reception’s opening hours and before the latest check-in time.

Yes, we offer activities and entertainment throughout the season, tailored to the time of year.
During the high season, children can enjoy activities in the morning, while family-friendly entertainment is organised in the evenings. In the low season, activities are mainly offered during the April and October school holidays, with a few additional events taking place in September to enhance your stay.

No, we do not have a kids’ club.

Yes, it’s free.

No, the campsite does not offer bicycle rental. However, bicycles can be hired nearby at Hôtel Les Cabines in Houlgate or at Dives Évasion in Dives-sur-Mer.

Meetch cancellation insurance mainly covers trip cancellations and interruptions, with reimbursement of up to 100% of the cost of your stay, with no excess charge.
The policy includes more than 30 eligible reasons for reimbursement, including:
– Health-related issues (illness, accident, pregnancy, death)
– Professional reasons (redundancy, a new job, leave requests being refused)
– Unforeseen events (official summons, theft of identity documents, significant property damage, and more)
To receive reimbursement, valid supporting documentation must be provided (such as a medical certificate, official summons, invoice, etc.). Claims are generally processed within 48 hours once all required documents have been submitted.
To take out the insurance, you can contact us directly or add it when booking online. Please note that the insurance must be purchased before paying the deposit in order to be valid.